Ajman Bank PJSC
Customer Transparency & Awareness

About This Guide

In compliance with the Central Bank of the UAE (CBUAE) Telemarketing Regulation (Circular No. 3/2026), these guidelines govern telemarketing communications conducted by Ajman Bank and its authorized representatives. They explain how the Bank conducts telemarketing activities and how customers can manage their communication preferences.

What is Telemarketing?

Telemarketing refers to communications from Ajman Bank or its authorized representatives promoting products and services through calls, SMS, email, mobile applications, or other approved channels.

Consent-Based Marketing

Ajman Bank conducts telemarketing communications only where customer consent has been obtained. Consent is voluntary and may be withdrawn at any time through Bank-approved channels.

Your Rights

Customers have the right to:

• Receive clear and accurate information about products and services.
• Choose whether to receive marketing communications.
• Withdraw consent at any time.
• End a telemarketing call at any stage.
• Register with the UAE Do Not Call Registry (DNCR).

Submit complaints regarding telemarketing communications.

How We Contact You

• Calls are made only between 9:00 AM and 6:00 PM (UAE Time).
• No telemarketing calls are made during Friday prayer timings (12:00 PM to 2:00 PM).
• Contact attempts are limited to one call per day and two calls per week, unless a follow-up is requested by the customer.

Telemarketing calls are conducted by trained and authorized representatives who will clearly identify themselves and the purpose of the call.

Managing Your Preferences

Customers may update or manage their marketing preferences at any time, free of charge, through the Ajman Bank Mobile App by updating their Marketing Notification preferences. Changes will be applied across all Ajman Bank marketing channels.

Ajman Bank One Mobile Banking App

Login Ajman Bank Mobile App → Profile Settings → Marketing Notifications → opt in / opt out Opting out of marketing communications will not affect service, security, transactional, or regulatory notifications.

Do Not Call Registry (DNCR)

What is DNCR

The Do Not Call Registry (DNCR) is a UAE-wide service that allows customers to opt out of unsolicited telemarketing calls and marketing SMS messages. Organizations must respect DNCR registrations and comply with applicable regulatory requirements.

How to Register DNCR

Customers may register their mobile number with the Do Not Call Registry (DNCR) through their respective telecommunications service provider. For registration details, please visit your telecom provider’s website or contact their customer support channels.

Privacy & Data Protection

Ajman Bank is committed to protecting customer information in accordance with applicable laws and regulatory requirements. Telemarketing calls may be monitored or recorded for quality assurance and compliance purposes.

Need Assistance?

For concerns relating to telemarketing communications, please contact us through any of our official channels.

All complaints are handled in accordance with the Bank’s complaint management procedures and applicable consumer protection requirements.