1. Introduction
1.1 Please read this Privacy Policy to understand how Ajman Bank uses and protects the information that you provide to us through this website and the Ajman Bank Connect mobile application.
1.2 By accessing any part of the Website or using the App or providing any information to us, you consent to the use and transfer of your information on the terms set out in this Privacy Policy.
1.3 We reserve the right to revise or supplement this Privacy Policy from time to time at our sole discretion. You agree to revisit this page regularly to ensure that you are familiar with the most current version. By continuing to access or use the Website or App, you agree to any such changes.
1.4 If you are an Ajman Bank customer, the information we collect and how we use it may also be set out in the terms and conditions of the product or service which you hold. In case of a conflict between this Privacy Policy and the terms and conditions of your product or service, the latter will prevail.
2. Information we collect from you
2.1 You can visit our Website without revealing who you are or providing any personal information. However, parts of the Website and App may require collection of personal data, including (but not limited to):
- Name
- Postal and email addresses
- Telephone and fax numbers
- Employment details
- Date of birth
- Banking and transaction details
3. Use of information collected
3.1 Domain name data is not used to identify individuals but is aggregated for analytics, such as number of visits, time spent, and pages viewed.
3.2 When personal information is collected (e.g., via forms or email), we typically explain the intended usage. We may use your information to:
- Provide requested services and notify changes
- Maintain accurate records
- Detect and prevent fraud or crime
- Respond to inquiries and handle complaints
- Manage offers, promotions, and competitions
- Perform research and statistical analysis
- Improve our services and user experience
3.3 We may contact you about products and services of Ajman Bank or ed third parties via post, phone, email, or SMS—unless you opt out.
3.4 We treat your information confidentially but may share it with:
- Our agents, advisors, and service providers
- Legal or regulatory authorities if required
- Fraud prevention agencies
- Third parties in the event of mergers or acquisitions
3.5 We may operate from locations outside the UAE, such as India or Pakistan, which may not follow UAE-standard data protection laws.
3.6 Communications (calls, emails, etc.) may be monitored for quality, training, and fraud prevention.
3.7 By using our services, you consent to the above practices.
4. Use of cookies
4.1 Cookies store data on your device to help our server recognize your browser.
4.2 Cookies may be used to:
- Monitor Website traffic
- Evaluate ads and promotions
- Personalize Website content
- Enable transactions and store temporary data
4.3 Cookies record only visit patterns—not personal information—and cannot code or viruses.
4.4 You can manage cookie preferences through your browser settings. Disabling cookies may limit some Website functionality. Learn more at:
5. Protecting your privacy
5.1 Internet-based transmission of data involves global data transfer. By using our Website or App, you consent to this.
5.2 Our Website and App may contain links to external websites not governed by this Privacy Policy. Ajman Bank is not responsible for third-party content, policies, or services. Review their privacy policies before use.
5.3 Image Data Collection
The Ajman Bank Connect App may collect images via interactions such as:
- Onboarding
- Beneficiary Management
- Document Uploads
5.4 Use of Image Data
Collected images are used to:
- Enhance identity verification and security
- Provide personalized features
- Improve services and app performance
5.5 Sharing and Disclosure
We do not share images with third parties, except:
- When legally required
- When necessary to deliver services (under strict confidentiality agreements)
5.6 Storage and Security Measures
Images are stored securely using industry-standard encryption and safeguards to prevent unauthorized access or misuse. Retention is based on operational or legal requirements.
5.7 Your Rights and Choices
You have the right to:
- Access your image data
- Request corrections
- Request deletion
Please contact us to exercise these rights. We are committed to protecting your privacy in compliance with applicable laws.
6. Accessing and updating your information
6.1 You are responsible for notifying us of changes to your personal information (e.g., address, title). You may update this via a branch visit or by submitting a name/address change request.
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