Chief Customer Experience Officer

Thaera Hamad Omran Taryam serves as Chief Customer Experience Officer at Ajman Bank and is a member of the Executive Committee (ExCo). With over two decades of experience in the banking sector and a strong specialization in Islamic banking, she has built a distinguished reputation based on her extensive expertise, strong professional network, and leadership capabilities driven by a clear and innovative vision. In her current role, Thaera is responsible for developing and implementing the customer experience strategy, ensuring the delivery of advanced banking solutions centered around customers while maintaining Islamic banking values and principles. She has also played a key role in leading the Project Management Office (PMO) and Business Intelligence Office, contributing to the integration of strategic initiatives with operational efficiency.

Thaera began her career at Emirates Bank, where she gained strong expertise in banking operations and customer relationship management. She then transitioned to Emirates Islamic (EI), where she refined her knowledge of Sharia-compliant financial services and specialized account management. As a senior manager at Emirates Islamic in the Emirate of Ajman, she played a key role in building and leading high-performing banking teams and strengthening relationships with government entities, the private sector, and VIP clients, making her one of the top-performing banking leaders within the organization.

She held high-level executive office responsibilities and represented the institution at official events both within the UAE and abroad, enhancing institutional trust and solidifying the relationship.

Thaera has received numerous prestigious professional awards in recognition of her outstanding performance and commitment to the highest standards of banking quality and service.

Thaera attended the United Arab Emirates University and continued to enhance her skills through specialized courses and training programs. She has successfully completed advanced leadership programs and specialized studies in Islamic and commercial banking at the Emirates Institute for Banking and Financial Studies. She holds prestigious certifications from global institutions, including Cambridge University, and has participated in the Strategic Leadership in Times of Transformation program at Said Business School, University of Oxford. Additionally, she has obtained specialized certifications in international protocol and etiquette, equipping her with extensive experience in managing official events and engaging with high-profile individuals.

With her strategic vision and customer-centric approach, Thaera continues to lead Ajman Bank’s customer experience initiatives, striving to enhance financial awareness and deliver innovative, Sharia-compliant banking solutions that meet customer needs and keep pace with market developments.