Ajman Bank Mobile Banking

1. What is Mobile Banking? ∇

Mobile Banking is a simple, hassle-free and secure Banking service available to all Ajman Bank Retail banking customers.

2. Why to choose Mobile Banking? ∇

You are looking for one reason to choose Mobile Banking, we will give you 10...

It is easy to apply, and hassle-free to use for your everyday banking needs
It is your own bank. You have instant access to up-to-date information on your accounts, deposits, credit cards and finance.
It is safe & secure. Using your Online Banking ID (User ID) and Password, for viewing details of your accounts, cards, finances, and deposits,our Mobile Banking gives you the confidence that accounts and transactions remain safe with us.
It is fast. It takes a few seconds to click and to get updated information of your account,cards, finances and deposits, and a few minutes to make a bill payment, recharge your mobile or transfer funds.
It is worldwide access. You can use Mobile Banking from anywhere and at anytime, be it your home, office or on the move.
It is time-saving. No need to drive up to a branch or look for a service center. So you save up on your time to enjoy life.
It is available 24/7 and accessible at your own convenience.
No special hardware or software required. All you need is a simple Smartphone (Iphone or Android) and an Internet connection.
Wide range of services. From account and card details, deposit details to finance summary, transfers, bill payments and mobile recharge, we have it all in one comprehensive package. And we are working vigorously to add more value-added services for you.
It is FREE! - Not that it matters much but feels good to know.

3. What services are available through Mobile Banking? ∇

The following services are available through Mobile Banking:

Accounts- Summary, Details and Last 10 transactions
Credit Cards - Details , Last 10 Transactions and Card Payment
Finance - View Finance
Deposits - View Deposits
Payment - Utility Payment ,Credit Card Payment ( Own Card , Other Ajman Bank Card, Local Bank Card )and Payment history
Transfer - Fund transfer to Own Account, Other Ajman Bank Accounts , Local Fund Transfer, International Fund Transfer and Transfer History
Manage Beneficiary - Add , Delete and Modify Account and Credit Card Beneficiary
Donation - Only available in Android
Service Request - Book a deposit,Cheque Book Request,Customer Profile Update,E-statement Registration,Additional Account Opening and Exchange Rates
Locate Us - By nearest ATM or Branch or in specific region
Contact Us - Contact the bank through different channels
Settings - Remember User Id and Touch/Face ID Registration
Apply for new Products
Promotions - New promotions currently running within the bank
Card Activation - Activate Debit/Credit Card and Change Credit Card Pin

4. What are fees and charges associated with use of Mobile Banking? ∇

There are no fees and charges for using Mobile Banking. However, some charges may apply to certain requests and transactions.

5. Is Mobile Banking available 24/7? ∇

6. Can I access Mobile Banking from outside UAE? ∇

Yes. As long as you meet the Requirements, you will be able to access Mobile Banking from anywhere and at anytime.

7. Can I access Mobile Banking from any type of mobile? ∇

Yes. As long as you meet the Mobile Requirements, you will be able to access Mobile Banking from anywhere and at anytime.

8. Who can apply for Mobile Banking? ∇

To use Mobile Banking, you need to register on Online Banking with your Ajman Bank Debit Card or Credit Card incase if you dont have a User Id. You must have a Current or Savings Account, or a Credit Card with Ajman Bank.

9. How do I apply for Online Banking? ∇

Click on the ' New User Register ' in main login page of Online Banking and follow the simple steps for registering. The registration for Online Banking will be completed online and you can log in to start using the Online Banking and Mobile Banking Services. Kindly visit www.ajmanbank.ae for new user registration.

10. How do I apply for Mobile Banking? ∇

Customer needs to register for Online Banking on www.ajmanbank.ae and follow the simple steps for registering.

11. What is my User ID and Password for log-in Mobile Banking? ∇

12. What happens when my User ID is invalid? ∇

13. What should I do if I have forgotten my User ID? ∇

Just click on forgot User Id on login page of Online Banking and follow the instructions.

14. What should I do if I have forgotten my Password? ∇

Just click on forgot Password on login page of Online Banking and follow the instructions.

15. How Can I change my password? ∇

Yes, you can change your password any time. To change the password, login to Online Banking and then click on User Preference - Change Password on the left menu.

16. How secure is Mobile Banking? ∇

Security raises different concerns such as security of Retail information, security measures for identification, security of financial transactions and so on. Our Mobile Banking is one of the strongest encryption technologies and is used by numerous online financial applications worldwide for safeguarding information against disclosure to third parties.

17. What is encryption and information protected? ∇

Encryption is the process of transforming information using an encryption algorithm to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. The result of the process is encrypted information. In many contexts, the word encryption also implicitly refers to the reverse process, decryption (e.g. "software for encryption" can typically also perform decryption), to make the encrypted information readable again (i.e. to make it unencrypted). And our SSL Certificate ensures encryption from your app to our back-end systems which protects information against any potential loss.

18. What precautions can be taken for using Mobile Banking? ∇

You should take the following precautions:

DO NOT reveal your Card Number, T-PIN, User ID and Password and Transaction Password to anyone.
Keep changing your Password , and If you suspect it has been revealed, then change your Password IMMEDIATELY.
DO NOT use easily guessable information as your Password such as your date of birth, telephone number, mobile number etc.
DO NOT leave your Mobile unlocked or unattended when logged-in Mobile Banking.
REMEMBER TO LOCK THE Mobile, LOG OUT of Mobile Banking and close the app.
Call our Phone Banking immediately if you notice any unusual transactions on your account.

19. What should I do if I suspect unauthorized transactions on my account? ∇

If you suspect there are unauthorized transactions on your account, please call 800-22 on our Phone Banking by providing account and transaction details. Please take note of your last log-in date and time, as indicated at the MobileBanking Homepage, each time you log-in to Mobile Banking.

20. What precautions should I take when using shared Mobile for using Mobile Banking? ∇

We strongly recommend that you do not access Mobile Banking and conduct transactions on other Mobile unless you are sure that it is safe to do so.